Part 2 – Designing the Call Flow
In our second part of this three-part series (part 1 covered the sales meeting) on improving your sales, we look at the process of designing your client’s call flow. For traditional IT or Data technicians getting into IP telephony, one of the things that you need to learn is [...]
Part 1 – Meeting with the Customer
As a reseller, you should always be trying to improve your sales processes and we thought we should start with the initial sales meeting and try to come up with some tips. We asked some of our top resellers for tips on handling the initial sales meeting and got [...]
One of the things you will hear me talk about all the time is selling a support contract with every system that you sell. If you are not selling a support contract, you are walking away from every sale and leaving thousands of dollars on the table. A support contract isn’t meant to be a [...]
Make sure you have all the info you need for an IP PBX deployment with this spreadsheet.
There is a lot that goes into selling an IP PBX system and you need to make sure that you are being as effective as possible.
FAX was designed for analog networks, and does not travel well over a VOIP network. The reason for this is that FAX communication uses the signal in a different way to regular voice communication. When VOIP technologies digitize and compress analog voice communication it is optimized for VOICE and not for FAX. Subsequently, there are [...]
An IP phone uses Voice over IP technologies allowing telephone calls to be made over an IP network such as the internet instead of the ordinary PSTN system. Calls can traverse the Internet, or a private IP Network such as a that of a company. The phones use control protocols such as Session Initiation Protocol [...]
The Session Initiation Protocol (SIP) is a signalling protocol, widely used for setting up and tearing down multimedia communication sessions such as voice and video calls over the Internet. Other feasible application examples include video conferencing, streaming multimedia distribution, instant messaging, presence information and online games. The protocol can be used for creating, modifying and [...]
With today’s economy being what it is, many companies are being more and more cautious about spending capital on infrastructure upgrades. Any smart company should be careful about spending money and making sure they are spending properly. With a cost of equipment and licenses that can reach into tens of thousands of dollars, a new [...]
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