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Asterisk Support
Asterisk Support
Get the Most with Asterisk® Support
Asterisk is the world’s most popular and powerful open source telephony platform. With Asterisk, virtually any computer can become a telephony application server, drastically reducing the cost of ownership and delivering a return on investment that no proprietary solution can touch.
With Digium’s support subscriptions for open source Asterisk, enterprise developers and systems administrators can call on the expertise of the company that created Asterisk. Digium’s technical support team offers professional assistance with installation, configuration, and systems operation issues.
Select the Right Subscription for Your Business
Support subscriptions range from our basic Level 1 plan for small installation to the flagship Level 4 enterprise plan. Use the chart below to pick the right subscription for your Asterisk installation:
Select the Right Subscription for Your Business
Support subscriptions range from our basic Level 1 plan for small installation to the flagship Level 4 enterprise plan. Use the chart below to pick the right subscription for your Asterisk installation:
| Asterisk® Support Levels and Benefits | SMB Level 1 | SMB Level 2 | Enterprise Level 3 | Enterprise Level 4 |
| Basics | ||||
| Included Systems (Servers) | 1 | 1 | Up to 5 | Up to 10 |
| Included Cases (Incidents) | 2 | 5 | 10 | Unlimited |
| Additional Server Price | — | — | $495.00 | $395.00 |
| Named Contacts | 1 | 1 | 1 | 3 |
| Supported Software(1) | ||||
| Asterisk Open Source 1.4 | Yes | Yes | Yes | Yes |
| Asterisk Open Source 1.6 | Yes | Yes | Yes | Yes |
| Asterisk GUI | Yes | Yes | Yes | Yes |
| G.729 Codec | Yes | Yes | Yes | Yes |
| HPEC | Yes | Yes | Yes | Yes |
| Lumenvox Speech Recognition for Asterisk | Yes | Yes | Yes | Yes |
| Cepstral Text-to-Speech for Asterisk | Yes | Yes | Yes | Yes |
| Problem Resolution Support(2) | ||||
| Cases (Incidents) Included | 2 | 5 | 10 | Unlimited |
| Phone Access Hours | 12 x 5 | 24 x 7 | 24 x 7 | 24 x 7 |
| Web Case Initial Response Time | 2 Days | 2 Days | 4 Hours | 4 Hours |
| Web Case Management | Yes | Yes | Yes | Yes |
| Remote Troubleshooting | Yes | Yes | Yes | Yes |
| Advanced Hardware Replacement(3) | ||||
| Advanced Hardware Replacement | Yes | Yes | Yes | Yes |
| Consultative Support(4) | ||||
| Scheduled Upgrade Assistance | — | — | — | Yes |
| Configuration Review | — | — | — | Yes |
| Performance Review | — | — | — | Yes |
| AGI Script Application Review | — | — | — | Yes |
| Self Help Support (5) | ||||
| Knowledge Base | Yes | Yes | Yes | Yes |
| Mailing Lists | Yes | Yes | Yes | Yes |
| User Forums | Yes | Yes | Yes | Yes |
| User Chat (IRC) | Yes | Yes | Yes | Yes |
| Training | ||||
| Asterisk Fast Start (3 Days) | Option | Option | Option | Option |
| Asterisk Advanced (5 Days) | Option | Option | Option | Option |
| Training Discount | 10% | 10% | 10% | 20% |
| AstriCon | ||||
| AstriCon Attendee Discount | 20% | 20% | 20% | 20% |
| Account Management | ||||
| Assigned Account Manager | — | — | — | Yes |
| Subscribe | Buy Now | Buy Now | Buy Now | Buy Now |
| Price – 1 Year Subscriptions | $595.00 | $1,995.00 | $3,995.00 | $7,995.00 |
| 1 Year Part Numbers | 814-00004 | 814-00007 | 814-00010 | 814-00014 |
| Price – 3 Year Subscriptions (Save 10%) | $1,606.50 | $5,386.50 | $10,786.50 | $21,586.50 |
| 3 Year Part Numbers | 814-00005 | 814-00008 | 814-00011 | 814-00015 |
1Supported Software: Support subscriptions cover all Genuine Asterisk releases and many Asterisk add-on components sold by Digium. The level of support available depends on the version of software being used — current versions of Asterisk receive the most comprehensive level of support while older versions have limited support entitlements. The most current releases of Asterisk 1.4 and 1.6 receive full support, which includes both technical assistance (configuration, implementation, basic problem resolution) and engineering support (bug fixing). Older versions of 1.4 and 1.6, as well as 1.2 and 1.0 are covered for technical assistance but do not generally include engineering support. Digium engineering support is only available for systems running on Intel x86 or 100% compatible processors when used with any of the following supported Linux distributions: AsteriskNOW; CentOS Release 4 or 5, RedHat Enterprise Linux Release 4 or 5, Ubuntu Linux 8.04 LTS Server Edition, SUSE Linux Enterprise 10 or 11,OpenSUSE 10 or 11.
2Problem Resolution Support: Need help? Digium’s technical support team is there to back you up. If you need help with installation, configuration, troubleshooting or resolution of software issues (a.k.a. bugs) then give us a call. Or open a case from the Digium customer support portal. In either case Digium will work with you to make your Asterisk solution a success.
3Advanced Hardware Replacement: If a critical telephony hardware component fails the costs can add up an a big hurry. With advanced hardware replacement , subscribers can get things running again in a hurry. If a Digium technical support specialist authorizes an RMA on any Digium telephony interface card a replacement will be sent out immediately. Just send us the bad back within 30 business day.
4Consultative Support: Support is about more than fixing bugs. Consultative support allows you to schedule time with a member of the Digium technical staff to review your existing Asterisk implementation, plan an upcoming rollout or upgrade, or to cover some of the finer points of Asterisk administration. If Asterisk is a key component in your communication infrastructure Digium consultative support can easily save you hours and dollars.
5Self Help Support: The Asterisk community is made up of thousands of users, developers and enthusiasts world wide. Tap the power of collaboration and share your experiences with the world through the Asterisk forums, mailing lists and IRC channels.
The terms of subscriptions are governed by the formal Asterisk Support Subscription Agreement. Please refer to that agreement (link) for the full legal details of your subscription. In the event that this page and the formal agreement disagree over a point, the subscription agreement wins.
