One technically challenging issue with VoIP, and one that you are bound to run into sooner or later, is how to deal with the issue of faxing. We have discussed the issues with faxing in previous article and looked at why faxing is such a problem. One of the solutions given was to use a [...]
Part 3 – The Quote
This is the final installment of our three part series on how to sell VoIP Phone Systems. In part 1 we looked at the sales meeting and how to get it to go smooth and collect all of the data you need. In part 2 we examined the call flow and [...]
In our recent series of how to sell IP PBX systems we tried to point out a number of ways that you can improve your sales meetings, your consulting, and your quote process. We also wanted to take a baseline measurement today as to where the typical IP PBX reseller is at and see if [...]
Sangoma has released updates to two of their software products today:
NetBorder Express 2.1 VoIP Gateway for Windows
New Release Available
As of November 16, 2009, version 2.1.0 — up from 2.0.2 — is now available for download. The new version is NBE 2.1 and adds the following over the last release:
Support for Windows Server 2008 @ 64 [...]
Part 2 – Designing the Call Flow
In our second part of this three-part series (part 1 covered the sales meeting) on improving your sales, we look at the process of designing your client’s call flow. For traditional IT or Data technicians getting into IP telephony, one of the things that you need to learn is [...]
Part 1 – Meeting with the Customer
As a reseller, you should always be trying to improve your sales processes and we thought we should start with the initial sales meeting and try to come up with some tips. We asked some of our top resellers for tips on handling the initial sales meeting and got [...]
Nobody should really be surprised that the FCC is looking for ways to modernize and we have certainly gone through transitions in the past such as analog to digital cell service, and analog to digital television service. Also, considering the fact that most voice traffic is already carried over IP at some point or another [...]
The snom MeetingPoint conference phone is a great addition to any office environment and setting it up to work with trixbox CE is actually very simple. Once we create the extension within trixbox CE, we then only need three pieces of information to put into the MeetingPoint’s web interface to get the phone up and [...]
We all use the phrase “time is money” and even if we are billing for every minute of time we should be also be looking for ways to streamline our deployment times. The advantages of speeding up our deployment times can mean more profit on a particular job or we can even pass that time [...]
When you are on-site at a customer’s location finishing up a deployment, its all too easy to make the common mistake of forgetting something. Many times we (myself included) overlook some detail that causes a frustrated phone call early the next morning that needs to be fixed immediately. A simple solution to avoid this common [...]
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